1. Introduction
Welcome to Penelope Sojourns. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.
2. Orders and Payments
- We offer cash on delivery as the only payment method.
- Once an order is placed, it cannot be modified or canceled.
- Payment must be made in full at the time of delivery.
3. Shipping and Delivery
- Orders will be processed and dispatched within the estimated timeframe provided at the time of purchase.
- Delivery times may vary based on location and external factors beyond our control.
- If you are unavailable to receive your order at the time of delivery, it may result in delays or cancellation.
4. Returns and Refunds
- Returns are accepted only if the product is defective or damaged upon arrival.
- To initiate a return, you must notify us within 48 hours of receiving the item, providing clear evidence of the issue.
- Approved returns must be sent back in their original condition and packaging.
- Refunds will be processed after verifying the returned item.
5. Changes to Terms
- We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of the latest terms.
For any inquiries regarding these terms, please contact us at [email protected].